Ordering
We make pieces to order so the piece you receive will be similar to but not identical with the image on the website, the very nature and beauty of handmade studio glass dictates that no two pieces are ever exacty the same, for pairs we do our utmost to select two pieces that compliment and mirror each other.
You can order by simply clicking the “Add To Cart” button. There is no need to check availability as we are a constant working studio working to order. We’ll do our best to get your purchase to you within two weeks, if we have the items in stock we try to dispatch within a couple of days, some items particularly larger or more complex designs may take longer. If you need a piece quickly please contact us or place a note on your order detailing the date the item is needed by.
If you would like to discuss a commission be it one piece or a body of work for awards or a special occasion such as wedding gifts or awards please contact us initially on info@isleof wightstudioglass.co.uk with contact details a name and/or phone number, email address and brief description of what you would like and when its for and Timothy Harris will be in touch.
Payment
We accept payment by Paypal, through the wix portal and by credit card online,
Paypal: You do not need a Paypal account to pay us via Paypal. Simply enter your credit/debit card details at the Paypal checkout.
We can take credit/debit card payments and do accept cheque's for orders taken over the phone (cheque must clear before dispatch)
Tel: 01983 522339.
Turnaround times from receiving your order to dispatch vary. If in stock we look to dispatch within a few days if not in stock it may take a couple of weeks. We aim to offer a high level of customer service and want the customer to be happy, if you require something quickly please contact us so we can ensure we get the order to you. For bespoke or complex work such as Graal please allow plenty of time if needed for a specific date as these are time consuming pieces that can take many hours to design & make.
All our prices include standard postage and packing within the mainland UK. When you have chosen your piece of glass, our shop staff will pack it carefully for you to ensure that it reaches you safely. We ship worldwide - shipping costs apply to orders outside of the UK
we will calculate these on receipt of order and be in touch for payment.