Terms and Conditions
General: This website is operated by isle of Wight Studio Glass Ltd ("we", "us" or “our") and all purchases made on the site are governed by these Terms and Conditions.
Getting in touch: We find that person-to-person contact is often a quicker and more effective way of communicating about orders than online. If you have something you wish to discuss with us such as colour, stock availability, delivery times, or if you require further information about any of our products, please do not hesitate to telephone us at the studio on 01983 522339.
Purchase Contract: Acceptance and confirmation of your order is deemed to have occurred after payment has been made. The purchase contract will operate from this point, and we will supply the goods to you in accordance with your order and these Terms and Conditions.
Availability: When you order online, if the item you want is not in stock, we will make it for you. This may involve a short delay depending on how busy we are, but is usually no more than 1 to 2 weeks, and often less. However, bear this in mind when you place an order, especially if you are ordering as a gift or for a special occasion.
Product variation: All Isle of Wight Studio Glass is hand-made at our Arreton studio, and no two pieces are ever quite the same. Although we strive to ensure that our products are as uniform as possible, there may be slight differences in pattern, texture or colour between different items in the same range.
Prices: All prices are in UK Pounds (including VAT) and postage and packing with in mainland UK. If you live outside of mainland UK, we may need to add a surcharge for postage, and we will contact you. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed.
Returns and exchanges: If you purchase an item from our website, we are just as committed to you as if you had walked into our studio shop. But a photograph on your computer is not the same as seeing and handling the product for yourself. We want you to enjoy and be satisfied with your purchase, but there may be occasions when you feel it necessary to return an item. We operate a no-quibble refunds policy: if you return the item to us within ten days of our posting date (within the UK) we will refund the purchase price, provided you meet the following conditions:
(1) contact us by email (firstname.lastname@example.org) or telephone (01983 522339) before returning the piece.
(2) you bear the cost of the original carriage to your address and the return postage.
(3) we receive the piece intact and undamaged (returning it in our original packaging is the best way to ensure this).
Warranty and Liability: Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights. However, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war. Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.
This website and its content are the copyright of Isle of Wight Studio Glass Ltd (© Isle of Wight Studio Glass Ltd 2021, all rights reserved). Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; you may copy the content to individual third parties for their personal use, provided you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content, nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Your personal information: We may as a result of your interaction with our site and our communications with you hold and process personal information obtained about you. The types of personal information we collect may include:
• your name
• your phone number
• your email address
• your address
What we do with your personal information The personal information that you provide will be available to IoWSG, for the following purposes only:
• to process enquiries and purchases received via the site
• to register you for and send you occasional newsletters
Personal Data Security and Confidentiality: We maintain adequate technical and organisational security measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.
Marketing: We may from time to time use your personal information to send you marketing materials in the form of newsletters regarding our services. You may opt out of receiving such marketing email messages at any time by replying to the message with "unsubscribe" in the subject line, or by following the instructions in any marketing communication.
Access and Correction Rights: You can request access to your personal information and have the opportunity to update and amend it. You can also exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to and blocking of the processing of your personal information, by contacting us. For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal information.
Retention of data: We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law.
Your non-personal information: Please note that when anyone visits the site, certain non- personal information is automatically collected. This might include the type of operating system (e.g., Windows or Mac OS) and browser (e.g., Safari, Netscape, Internet Explorer) being used, and the domain name of the internet service provider. We sometimes use the non-personal information that we collect to improve the design and content of the site and to enable us to personalise your experience.
Privacy Queries If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please inform us using the ‘Contact Us' facility on our website.