Frequently Asked Questions
New Era Portfolio pieces (Stratum, Featherspray, Featherspray Fumed, Jazz Nuvo and Gift Selection) are our standard range items.
We make these to order so the piece you receive will be similar to but not identical with the image on the website. You can order these by simply clicking the “Add To Cart” button. There is no need to check availability. We’ll do our best to get your purchase to you within two weeks.
Other Ranges are items that have already been made, and the photograph is of the actual piece offered for sale.
If you are interested in purchasing the item, please complete and send the online form on the product page and we will contact you, or telephone the studio on 01983 522339, quoting the product name and number.
We accept payment by Paypal, Credit/Debit Card or Cheque.
We can take credit/debit card payments over the phone
Tel: 01983 522339.
Postage and Packing
All our prices include postage and packing within the mainland UK. When you have chosen your piece of glass, our shop staff will pack it carefully for you to ensure that it reaches you safely.
Turnaround times for New Era range items (Stratum, Featherspray, Featherspray Fumed, Jazz Nuvo, Nightscape and the Gift Selection) will be approximately two weeks. Items from other ranges are often available immediately so the turnaround time on your order may be shorter.
Paypal: You do not need a Paypal account to pay us via Paypal. Simply enter your credit/debit card details at the Paypal checkout.